Greetings VW service people. I enjoyed my experience. It has been a totally upgrade from my last visit. Friendly staff even the new person was so polite and knowledgeable. Service did take a long time but i was told before hand that it might take up to 7hrs. No complaints about anything. I would say as a side note. The only thing was that my car was not washed that day. The customer in front of me got his car washed. I knew it because they were talking among themselves in Spanish. They thought I didnt speak Spanish. Aside from that little bump. Customer Service awesome.

The team went above and beyond to service my vehicle and provide all-star service.

Mike and his team are helpful, attentive, and kind.

We went in looking for a pre owned Tiguan, your sales consultant Moses was super helpful and knowledgeable and very patient with all of our questions and introduced us to the new Taos model and once we test drive and learned more about the car we fell in love with it and ended up leasing a new Taos.

Great customer service 👏🏼

Everything was fantastic

Excellent

Everyone at the dealership was amazing, they made our experience very smooth!

John was very helpful with our selection process. He’s very patient and kind very nice guy when we were discussing finance options. It was just another great experience. All the sales people and finance are wonderful to work with and we really really appreciate that. We will definitely be back.

Service was great Alan was super nice the process was at point

Just took my car in to get an oil change. Customer service agent was friendly and took my car immediately.

The salesman was very knowledgeable and patient. He was very low pressure and great to deal with.

The customer service and prompt service was great.

Everything was easy and everyone was professional. They have sold a car to my daughter and 2 to her mother. They made it quick and easy.

Michael was great! I’ve been coming here a long time, and enjoyed working with him. His customer service was above & beyond.

Mike goes way beyond service. He makes sure us as elderly are taken care of

Provided frequent updates.polite and curtious. I onlywish they would have washed my car like all the other times I'd paid for services and parts.

Five

Riverside Volkswagen is professional, honest and trustworthy. I’ve never felt taken advantage of or disrespected which is more than I can say for some other dealerships. I will do all of my business with Riverside Volkswagen.

Great service!

The service guy who helped me was amazing, but yet again you guys still did not run my car through the courtesy wash. I was emailed back after my last feedback and was told this was something you guys would make sure you did and you guys didn't for the 3rd time. I was under the understanding that this is included in my maintenance when I bring my car in. It's the little things that count and it sucks when the little things are neglected after purchasing 2 vehicles from you guys in the last 2-3 years.

Always a great experience

Por un mal servicio empezado por no tener vinculadas las garantías extendidas con los servicios regulares Y estar llamando para decirles que tengo un servicio de garantía extendida para que pudieran meterlo al taller Y encima de eso no habisarme cuando estaba listo Si no que yo tube que llamar para que dijeran que ya está listo

Purchased new vehicle via phone/email/text on Saturday, Feb 8 from the Riverside CA location. Process to negotiate and finalize the purchase went smoothly. After driving vehicle for only 5 days and less than 30 miles total, I started receiving 12v battery / electrical error messages. Dealer I purchased from offered only one solution - to get it towed to the closest dealer, not them (per VW policy). After more back and forth, I was given an option to see if AAA would tow it to them. I tried the 1 800 VW customer line numerous times to see if I could solve it remotely, but hold times were very long - could not get a live person. I wound up towing the new vehicle to VW Cathedral City CA, who fixed the issue. They stated that it was likely the dealership in Riverside did not do a complete check before delivering car to me bc the cars had sat on lots for months due to manufacturing issues that had to be fixed last year. Also I heard nothing from the Riverside location sales manager or GM to apologize for this very poor experience.

Good customer service

Good service overall

Great experience overall!

I'm pretty happy about VW's services since the beginning from the commercial part to the service.

The service was fast and got a complementary basic car wash before the car was returned.

The process was easy and I got very good value for my trade in and a good price on my new car!

I always receive great service when bringing in my vehicles at VW Riverside.

Muy buen servicio y atención de parte de Victor muy amable le doy un 200% de atención al cliente

Helpful and quick! Got everything I wanted and spent less than 2 hours for the process. Recommend VW Riverside metro to anyone looking for a VW.

We had a great experience

Brought our 2022 Atlas Cross Sport in for airbag recall. In addition we expressed concern with the brakes metallic scraping sound. Senior Advisor Michael Lopez was fantastic! He arranged for my wife to get a ‘loaner’ vehicle when it was apparent the repair was going to take two days. She had made plans to take our granddaughter on an overnight trip. He also ensured the brake replacement was covered under VW directive from world wide complaints about the brake scraping problem. My next vehicle purchases will be another VW because of the service Mr. Lopez provided on behalf of VW! Please see that he recognized for his dedicated work!

VW riverside is #1 dealer in U.S.A, they provided excellent customer service and professional jobs, strongly recommend it and much appreciated Taleeza and Victor in service department for helping me solve the problems and taking care of my ID4

My initial rating is a one since I was there to pick up a key I had ordered. I was told on the phone that the replacement key was $240. I was not told of the $250 activation fee. I also was not reminded to turn on/activate the key when I picked it up. I asked the technician at the cashier if the key worked and he said yes, that was not true. Once I was dealing with customer service to get the key activated. I would rate the service five out of five.

It is always a pleasant experience when I go to my Volkswagen

My experience was outstanding. The entire process was smooth and efficient, and I was impressed with the timely delivery of the vehicle. I also want to commend Tony and Brandon for their excellent service throughout.

Best service advisor Victor. He has always taken care of me.

The staff was excellent, Khar Vun, made this a great visit by listening to my needs and helping me get the service I needed.

No help at all for

Again, the reason for me choosing this rating is due to me still dealing with the situation after leaving the service department and the inconvenience of having to reschedule to show up again

Well organized, good communication, helpful

Great service process

Khar was beyond helpful and explained the issues with my car extremely well. I felt very comfortable with him taking care of the issues and his attention to detail was superb.

Everyone was knowledgeable on buying my first electric car.

Keep up the great work.

I purchased my vehicle at the Riverside Ca Volkswagen and I don't feel good about my experience. I feel as though the finance department saw me as a mark and did everything on their power to trap me into a loan that I did not really want. I was made to feel this was may only option and after repeatedly saying it was more than I was comfortable with- pushed me into a loan with 84 month terms. I come to find out i walked out of there Upside-down on my vehicle by thousands. I feel taken advantage of. I resent my vehicle. I resent the dealership for making me feel like an idiot.

Moses was very helpful and provided excellent customer service.

Don’t like that Oscar M is no longer working with Volkswagen

My experience was great ! Karl I think his name is helped me out but it took a bit for them to check me in. I understand that they were busy.

I chose this rating because the RV team was supportive, clear, and helpful.

This was the single best car buying experience I’ve ever had with the nicest people who were the most accommodating and gave me the deal that I asked for before I even walked in the door. I wanted an ID buzz and I have been shopping around and I can confidently say that no other dealership is gonna give me a better price and no other dealership did all the legwork so all I had to do when I walked in was hand them the keys to my car that I had Which was a lease with two more payments and sign some papers .

Ashley was amazing on helping me schedule my appointment and making sure everything went smoothly as well as Michael they went above and beyond and I’m very grateful for it

Service was easy to schedule, my concerns were addressed, and my car was ready same day.

Easy process ! went in for an oil change and was done in an hour it was good for the next day after thanksgiving ! . technician was very outgoing and informative .

Service was very quick. I’ve been to other Volkswagen dealerships that keep your car all day for just an oil change. Really appreciated that!

Vary good, quick service, walk in friendly even if you dont have an appointment

Michael Lopez was excellent in helping me service my Volkswagen Taos!

Went in for service on my back brakes of a 2022 Volkswagen Taos however we don’t feel bad that brakes should have been serviced on seeming how it’s a seemingly two year-old car. Also the brakes are still weak in the front therefore I don’t feel that they met Met my needs.

I chose this rating because it was a very smooth experience, even though it was stressful

Michael provided great customer service. Keep the service and greetings going. Thank you!

I want my VW connected to CAR-NET, so I asked Monae since she was the one who helped us when we purchased the vehicle. She told me to just go to service and asked about the “car net” thing, so went there so early like 7 AM the next day. Only to find out that theres not a lot of technician on the weekend.So i just asked to have an appointment. Went back to our appointment, and we were treated nice Taleeza assisted us to go a resto for breakfast with lyft for pick up and drop us there and cane to get us. Since the tech were not able to finish it early we had to lan a car do we can vome back the next day. All in all we were satisfied with the serviced we received. Thank you. But i learned nit to just go to serbice without an appointment. It will be easier.

First and foremost VW has built a great machine since 1972 my first car a Squareback. Today I’m happy with my Tiguan my first one.. Such a great sales team as well i’ve been coming back here for the last 20 years or so. I really like this place. It’s my future place to come back to do business again and again, thank you. You best Edward.

Service was decent, but they never wash either one of my cars when I bring it. This is the third time they didn't wash my car. The service guy lied and said they did, but there were windshield wiper marks and dirt where I cleaned my windows while I was driving up there to see better. They service guy asked if I wanted to come back in for a wash, but I live 25 minutes away and work a busy schedule so that wouldn't happen. Just disappointed that they can't do the small things even after they offer me the car wash and I agree to it. Disappointed that I've bought 2 cars from this dealership in the last 2 years and they can't wash either vechicle.

All was great on my end cause I happened to arrive a little early for my 10:20am appointment, but all the customers who arrived after me, I felt bad for. For whatever reason there was only ONE person receiving and dismissing customers. Within 10 minutes of my arrival, there were easily 5 parties waiting after me and one gentleman whose car was ready but waited there cause I was being attended to. When I went to pick up my car, there was NOBODY at the desks to let know I was there for pickup for easily 5-10 minutes. This is my first time seeing the service department understaffed like this and luckily I was in zero hurry to get anywhere else but it was definitely a "low" in my experience.

Great service

Porque el trabajo y la atención fue exelente

My experience with Riverside Volkswagen has been disappointing due to their poor follow-through, lack of professionalism, and complete disregard for customer service after the sale. Roberto, who handled most of my purchase, ignored me after signing the paperwork and never followed up on an issue with my vehicle’s carnet. On top of that, the dealership repeatedly tried to send me to Ontario Volkswagen for repairs, avoiding accountability for their own responsibilities. During a visit on 10/20/24, a technician displayed unprofessional behavior and even used profanity throughout our conversation. Overall, the staff I dealt with were dismissive, failed to honor commitments, and provided a frustrating post-purchase experience.

Greetings knowledge assurance of work tone completed in a timely manner helpfulness of service rep

Efficient, friendly, professional! Oh, and expensive!😱

Had a great experience purchasing a car today for my daughter. We meet with Monae in June and asked for her patience as we solidified my daughter's employment. I then met her sales manager Brian and made the deal on a hand shake. Straight old skool. No kidding. I kept Monae up to date on the progress as we progressed to the day of the purchase. We were ready this week and Monae went to bat for us to get my daughter the exact car she wanted and even dealt with a different sales manager for that day that tried to go back on our deal. Undeterred, she made it all happen. Today we came in took delivery and reconnected with Brian; whom I am sure played some role in ensuring our agreement stayed in place. Not sure what others will say, but I will say the team of Monae and Brian was awesome. Not one game was played, not one. No miss-directions or any other negative things that dealerships have been known to do. I wanted to buy a car a certain way and wanted them to still make money; they sold me the car and made money. Seemed pretty simple, and they did just that. Made it simple! Last, but not least; a giant shout out to Sammer, the finance manager. Again when they knew we were coming in, they had all most all of the paperwork ready to go; nothing worst than waiting for that process. He respected my time. There was nothing pushed on us during the process of signing, of all these extra things that tack on to the price and no one really wants. Nothing. And actual honest finance manager; I know right?! Short of buying my Tesla, this was only the 2nd dealership I have had an easy purchase experience with, in my entire life of 46 years.

Very fast service

Above and beyond!

I keep coming back

Excellent customer service. Everyone we met was very professional and friendly. The vehicle was a great value.

Quick and efficient

Great service from start to finish

This is my second time here. Jose was my advisor. He does a outstanding job. And I bought my Volkswagen atlas there. In April. All the staff is very pleasant. Thank You

Riverside VW has a staff and a methodology that is the greatest in every way. They have knowledgeable salesmen and accommodating supervisors who make the purchase process simple, swift and complete.

Monae was very thorough and thoughtful. I have purchased many cars in my life and most of the time I knew more about the car I was buying than the sales person. Not this time. Everyone at the dealership made me feel welcome and comfortable

Dealership was easy to work with and did not act rude or pushy.

Service people are right on top of things. I was met promptly, he explained what was going to happen, and the communication was clear and informative.

Patient, professional, and technically astute

I was disappointed, my Taos was not washed after service like usual. Don’t know why

Friendly staff. Did not charge for an apparent issue with the TPMS that turned out to be just low tire air pressure (my bad). Good coffee machine - much appreciated!

MY SPECIAL NEEDS WERE ADDRESSED AND THE WORK DONE IN A PROFESSIONAL AND FRIENDLY WAY...

Victor, my service representative, went above & beyond to provide me with excellent service.

Excellent customer service

Recently had to take a family members car to dealership and they did not offer rental or loaner. Here no loaner was available but a rental was given at no cost while the car was worked on. Very nice and less stressful having that option and not have to worry about going to work while car is being worked on. Also car was fixed in a day and quite a bit was done. Victor was great. Professional and kept us updated on car status.

So recently date being exact 8/06/24. Usually my experience with the Volkswagen team is spectacular. Unfortunately this time around not so much. So I purchased two sets of new tires as well as some other services. My issue was that the team neglected to fully inflate my left tire after replacing them as well as top off the AC air unit which I specifically left instructions to. Please do. Usually this wouldn't be an issue, but seeing how this was the primary reason I showed up two Volkswagen four repairs. I was deeply disappointed

Hi; (First I wont include names in my review) I arrived at 730 there was only 1 person available. I parked and sat. I waited for a couple of minutes before he noticed my car was parked on front. He salute me and was nice and courteous. Then he said if you want your vehicle to be wash I said yes. Forwarding at 1230 my car was ready. I called so someone can pick me up. They put me in hold for 28 min. Until I asked my wife if she can drive me. I was at the dealer and I was still waiting on the phone. I showed the workers they nodes their heads. As I was exiting through the door I saw an upcoming vehicle nissan versa speeding with 2 mechanic workers. I made a move with my hands please slow down. This is a parked zone. They ignored me. I feel that they need to slow down. Unless you guys want a liability. I got to my vehicle. It was not washed. If you tell someone that you are going to do something and is not done. I feel that, that is lying. I just left, not mad but disappointed. -Side note. Ive been a customer since you guys use to have the VW EOS. Thank you for reading me.

Taleeza Garcia of Riverside VW was most helpful in resolving a problem since purchasing the ID 4 two months ago. The car was purchased from VW Ontario where the service was really bad. They received the $43,500 check and their support and help was really bad; e.g. they hung up on me TWICE. I have since been working with the dealership in Riverside CA and their help and patience has been most helpful, especially that of Ms Garcia. Thank you.

Great service from beginning to the end

Each associate that I work with in the service department is always helpful, they give the a reasonable time line my car will be done. I have always had very positive interactions with all the associates.

Everything just fine.

Amazing service! Jose did a wonderful job in helping and assisting me with servicing my vehicle. Went very smooth and I prefer Riverside VW than going to any other place! 10/10 quality service!

The customer service is amazing here. I appreciate the attention to detail and also assisting me with a teaching a vehicle during a hard time in my personal life. I appreciate all of the help.

same as above

I had to wait 90 minutes for the car to be prepared before I could drive it home.

Monae along with everyone in the dealership was great

Riverside Volkswagen has always been exceptionally responsive to my wants and needs as a "prominent" customer. I appreciate that. The turnaround time is minimal, the service desk personnel, knowledgeable and professional.

Taleeza is the person I deal with most of the time. While I've never had a bad experience with any of the staff, Taleeza always makes me feel important. Even on those visits where the car won't make the same noise or do the same thing for the mechanics!

Great team everyone is on point fast servicing.

The customer service is beyond lacking . I’ve been scheduled for service at 3:30pm only to be cancelled on at the last minute because the tech have to leave by 4pm

Everyone is super attentive and accommodating

We have never had such an amazing experience at a service department (at a car dealership), as we have had at Volkswagen Riverside. We have owned/leased BMW, Mercedes and many other cars and have had varying experiences, but no service advisor was ever able to take care of our needs, within our time constraints, and deliver what was promised like Michael M. Lopez did from your dealership! We even turned down getting our car serviced at the Volkswagen dealership in Ontario, closer to our home and will always come to Volkswagen Riverside because of Michael! He was amazing!

Victor in the Service Dept gave me excellent service as always. Very helpful, knowledgeable, friendly, etc..

Oscar, Michael and the whole team helped me with awesome customer service. They met all my service expectations . I would not take my car any place other than Riverside VW for service. Thanks guys!

Michael is excellent! He is always so friendly, helpful and if he doesn't know the answer to something he goes and finds out that answer to let us know.

Victor is always great. Had the service done with spark plug change.

Good morning, I recently brought my new 2024 ID.4 in to have it serviced due to a loud sound (screeching) when backing up and stopping and the right day light running light being out. I took the car in, as advised and the team was very nice. I was notified by my service advisor Micheal (who is great) that the Right passenger side wheel housing was not assembled correct during inspection by Volkswagen that is why the wheel was making the sound as I backed up and stopped. It was rubbing against the tire. Micheal advised me that this would was fixed. He also advised the light issue is in progress as they ordered the part, and it would take a week to be delivered and he would call be to schedule the service and replacement. I was advised to return my rental that was given, and they would try to schedule a Saturday appt for next time as I live in Los Angeles and had to travel to Riverside twice in one week. Micheal Lopez was great and apologized that I was experiencing these issues with my new car. Thank you, Micheal and the team, for you great service. Herbert Smtih II

The service representative was very professional answered all my questions in a timely manner

I'm very satisfied with my VW Atlas But very , very , disappointed in the 2024 crossport I had and the buy back terms they gave me

I felt like I was being taken for a ride. I did not get the car I had in mind. I should have stayed away that day. I had been in the hospital earlier in the week and was still recuperating. I think the salesman saw a pigeon and stuck it to me.

Great customer service and awesome sales experience

Over an beyond the level of customer service at your service center i would not take my car anywhere else but your location even though i am close to one near my home

NA

Great customer service and product. This is my fourth Volkswagen and I love the way they drive. Derek and Anthony were my salesmen and they were top notch, they made me feel like family. Sammer and Samer were very accommodating and went the extra mile. I’d definitely recommend this dealership to my family and friends! Thank you Riverside Volkswagen… Your the BEST and you stand on your word! 🙏🏾🙏🏾🙏🏾

Excellent all-around customer experience at this dealership. Best of the best.

Bryan the sales manager I believe was his job title was great. Super professional, not pushy & gave us time when we needed it. One of the best experiences I had dealing with a car dealership . Thanks Bryan to you and your team. Shout out to Moses as well. He was great, made us laugh and wasn’t pushy and or bothered us to buy a vehicle we didn’t want .

Steve and Michael in Service and Manager Sam went out of their way to provide exceptional customer service and I really appreciated it!

Michael Lopez helped us with an outstanding customer service

It was a very easy experience. I have leased multiple cars from Volkswagen Riverside and appreciate the friendliness and the pricing

Riverside Volkswagen always offers a fantastic customer experience! Employees in every department at this dealer are fantastic, friendly and professional. We always look forward to visiting this dealer for car purchases, maintenance, service, repairs and genuine VW parts.

The Staff is top notch. Very professional. And does a outstanding job. And the staff at the dealership. Thank You

Had a great buying experience overall. The sales team provided me a great deal and so there was no need for the back and forth negotiating hassle. Purchasing the car was also a good experience, the sales folks were very knowledgeable about the car and I felt comfortable driving it off the lot.

5 stars all the way .

Anthony showed great hospitality and was determined to get me in a car within my financial parameters

I had a check engine light come on in my car. Took it to this dealership and got all the recommended services. Two days later the check engine light came on. I also was out of pocket for the rental even though the lady today said that should have been complimentary.

I would love to give 5 stars. Everything was great! My service rep was super nice and another rep helped me change my address when I realized it hadn’t been updated. I have however, been receiving several emails stating that I missed my service appointment, when I haven’t since I’m receiving this survey.

Because Jose Preciado from service department was extremely kind to me and very helpful.

I still have my maintenance package in-effect, however, the service technician didn’t first look into it until I mentioned I shouldn’t be paying anything. I could’ve paid around $110 if I didn’t ask about it. I suggest they need to be looking for it before coming up with the initial estimate.

I strongly recommend VW riverside dealer as your number 1 choice, their service department is awesome, especially Taleeza Garcia, who is service adviser, she is super professional and euthanistic, she helped me solve all the recall issues and get things done in timely manner, so I gave them 5 stars as the best dealership in town.

Great service

Always on it !!! Great service !

Everything went smooth from start to finish my service writer to Taleesa handle everything very efficiently!

Ray did an outstanding job explaining the purchase of a certified vehicle, he was very attentive to any questions I had, he made process very fast an easy

When I was in search for a new car I was on the fence if I should buy or lease. I worked with Sam and Monae at VW Riverside and they were exceptional! They listened and presented me with the best option for my budget. At no point did I feel pressured and they helped me make the right decision . Sammer in finance was great in making the signing process fun! My overall experience could not have been possible without Monae, Sam and Sammer. Thank you.

Great Customer service, service is also prompt and delivered before time promised